ISO 20000 - IT Service Management

"ISO Standards. Regulation. Compliance. Mandates", Words that are increasingly part of a government contractor’s lexicon. This seminar will explore the new wave of government mandates requiring ISO 20000-1:2005 for IT Service Management. Additionally, this seminar will provide you with a road map to determine what the difference between being able to prove “ITIL Maturity” versus ISO 20000 Certification and the benefits of implementing a management system to help you show management control and continuous improvement of your defined IT Services. You will leave the seminar with a firm understanding of the differences between compliance and certification and have an outline for a "cost effective" implementation strategy. Location: 4031 University Drive, Ste 100 Room # 106 Fairfax VA 22030.